Frequently Asked Questions
Follow the 3 easy steps.
- Pick your campaign
- You will be gifted for additional entry to double your chances of winning or choose to receive the product.
- Receive your ticket and wait for the Live show to announce the winner.
The draws are done electronically through the Dubai Raffles platform.
This is managed and supervised by Dubai Economy & Tourism.
Ovwino team will contact all the winners personally on their given contact info. The winners will also be announced on all our socials and our website.
Our campaign draw end dates vary and are shown on the website.
Yes, you may purchase an online ticket and participate with us.
You should receive an email confirmation as soon as your transaction is successful. Please check yourspam/Junk mailbox, In case of no email, please drop us an email with all the details at firstname.lastname@example.org
Ovwino or any representatives will never contact you for your credit card details or other personal information. All the personal information (name, contact number, email etc..) we need will be filled out by you, and only you. Please beware of any scams and never give out your personal information. In case of any suspicion, please contact Customer Service at email@example.com before giving any info.
Both the maximum number of tickets for sale, and the total of tickets sold so far, are displayed in the draw details.
Once the payment process has been completed you will receive an email containing your ticket details.
You can view your tickets and transactions in the My Account section of the website and via Dubai Raffle platform.
Unfortunately not, the purchase of a ticket is final and cannot be either amended, withdrawn or refunded.
Yes only if you are their legal guardian. You must provide your own valid ID as well as the child’s when claiming your prize.
Your ticket is secured via Dubai Raffle platform. You may also contact customer service at firstname.lastname@example.org with a copy of your ID.
The cost of each ticket is clearly stated by each campaign and won’t change during the sale period.
We use secure, encrypted connections across our website and do not hold your card details on our servers.
All transactions are charged in U.A.E Dirham (AED). You may use any Debit/Credit Card of your local currency, but the amount will be detected in AED.
We accept Debit Cards, Credit Cards and online at www.ovwino.com or any of our registered retail sellers.
We like to celebrate with all the winners and prefers putting up pictures of all lucky winners in our socials and website.
Cash prizes will be made by bank transfer or Western Union. Proof of bank details will be required to ensure payment is made solely to the winner. This information will not be stored. Any prizes will be delivered within 14 days of the raffle draw.
We aim to only provide the prize as advertised in our prize draws with no cash alternative. We may however offer you either cash or a voucher as a replacement for a prize. This is entirely at our discretion
If you win we would love to ask you to share your excitement and send us/post pictures of you with the prize to share with our other followers and subscribers on our website or social media pages.
This is not compulsory at all. Just let us know if you do not want to participate.
Even if you do not want to participate in any promotional exercises, we may have to provide your details to the Advertising Standards Authority to prove we have administered the competition and awarded the prize fairly.
We will contact all winners using the registered email and mobile number on their account, so please ensure these are kept up to date. If we are unable to reach you within 60 days Dubai Economy & Tourism reserve the right to claim that prize on your behalf.